BLE Scanner – Support

Need help with BLE Scanner – Find Devices? We're here to assist you.

Contact Us

We typically respond within 24–48 hours.

Frequently Asked Questions

Why does the app need location permission?

On iOS and Android 6+, Bluetooth scanning requires location permission because Bluetooth beacons can theoretically be used to determine your location. We do not collect or use your location data.

Why can't I see any devices?

Ensure Bluetooth is enabled on your device. Some devices may not be discoverable unless they are in pairing mode. Also verify you have granted the necessary permissions.

Is my scan data saved or shared?

No. All Bluetooth scan data is processed in real-time on your device only. Nothing is stored, transmitted, or shared.

The app crashes or freezes. What should I do?

Try force-closing the app and reopening it. Ensure your iOS is up to date. If the issue persists, please email us with your device model and iOS version.

Privacy

For privacy-related questions, please see our Privacy Policy.